Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not, please review our return and refund policy below:

• Eligibility: Items must be returned within 5 days of delivery in their original condition and packaging.

• Non-Returnable Items: Certain items, such as customized, perishable, or clearance products, are not eligible for return. These will be clearly marked at the time of purchase.

• Process: To initiate a return, please contact us at miami@dorelan.us with your order number and reason for return.

• Refunds: Once your return is received and inspected, you will be notified of approval or rejection. Approved refunds will be processed back to your original payment method within 30 business days.

• Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us to arrange an exchange, subject to availability.

• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).